The Fairmount Hotel
Accessibility
Statement
Last Updated: June 2026
Our Commitment
The Fairmount Hotel is committed to providing an exceptional experience for every guest — including guests with disabilities. We believe that hospitality means welcoming everyone, and we work continuously to ensure our property, services, and digital presence are accessible to all.
Physical Accessibility
Getting Here
- Accessible parking spaces available in the adjacent parking area
- Covered drop-off and pick-up area at our main entrance on S. Alamo Street
- Valet parking available for guests who need assistance
Property Access
- Accessible entrance at ground level with no steps
- Elevator access to all guest floors
- Accessible pathways throughout common areas, dining, and event spaces
- Accessible restrooms on property
Guest Rooms
The Fairmount Hotel offers ADA-compliant accessible guest rooms featuring:
- Wider doorways to accommodate wheelchairs and mobility devices
- Roll-in showers and/or walk-in shower options (available room types — please request at booking)
- Lowered closet rods and peepholes
- Visual fire alarms and door knock alerts
- TTY/TDD phone available upon request
To request an accessible room or specific accommodations, please contact us directly when making your reservation. We will do our best to meet your needs.
Service Animals
Service animals are welcome at The Fairmount Hotel in all areas of the property. Please notify us in advance so we can prepare appropriately.
Digital Accessibility
We are actively working to ensure our website meets the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our ongoing efforts include:
- Providing text alternatives for non-text content (images, icons)
- Ensuring sufficient color contrast throughout the site
- Keyboard navigability for all interactive elements
- Descriptive link text and form labels
- Captions and transcripts for video content where applicable
- Regular accessibility audits and updates
We recognize that accessibility is an ongoing process and we are committed to continuous improvement.
Known Limitations
As a historic property built in 1906, certain areas of The Fairmount Hotel may have physical constraints inherent to the building's architecture and historic preservation requirements. We are committed to working with all guests to find solutions and alternatives where structural limitations exist.
If you encounter a barrier — physical or digital — we want to know about it so we can address it.
Feedback & Assistance
If you experience difficulty accessing any part of our website or property, or if you need assistance making a reservation or arranging accommodations, please contact us:
The Fairmount Hotel
401 S. Alamo Street, San Antonio, Texas 78205
(210) 224-8800
Sara.Harber@fairmountsa.comWe aim to respond to all accessibility inquiries within 2 business days.
Third-Party Content
Some content on our website is provided by third-party platforms (booking engines, maps, social media feeds). While we encourage these providers to maintain accessibility standards, we cannot guarantee the accessibility of third-party content.