The Fairmount Hotel

The Fairmount Hotel

Terms &
Conditions

Last Updated: June 2026

Acceptance of Terms

By accessing our website or making a reservation at The Fairmount Hotel ("we," "us," "our"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

Reservations & Bookings

Making a Reservation

Reservations may be made through our website, by phone, or through authorized third-party booking platforms. A reservation is confirmed only upon receipt of a confirmation number from The Fairmount Hotel or our booking system.

Rate Accuracy

We make every effort to ensure rates displayed on our website are accurate. In the event of a pricing error, we reserve the right to cancel the reservation and offer you the correct rate or a full refund.

Room Assignments

Room type requests are honored whenever possible but are not guaranteed unless specifically noted at booking. The Fairmount Hotel reserves the right to assign comparable accommodations if the reserved room type is unavailable.

Check-In & Check-Out

  • Check-in: 4:00 PM
  • Check-out: 12:00 PM (Noon)
  • Early check-in and late check-out are subject to availability and may incur additional charges
  • Valid government-issued photo ID and a credit card are required at check-in
  • Guests must be 21 years of age or older to reserve a room

Cancellation & Modification Policy

Cancellation policies vary by rate type and are displayed at the time of booking. Please review your specific rate's cancellation terms before completing your reservation.

Standard Reservations

  • Cancellations made 48 hours or more prior to arrival: Full refund
  • Cancellations made within 48 hours of arrival: First night's room and tax charged
  • No-shows: Full reservation amount charged

Non-Refundable Rates

Reservations booked at non-refundable rates are charged in full at the time of booking and are not eligible for refund or modification.

Group & Special Event Reservations

Group bookings and reservations made during special events or holidays are subject to separate cancellation terms communicated at the time of booking.

Payment

  • Full payment or a valid credit card guarantee is required to hold all reservations
  • Accepted forms of payment: Visa, Mastercard, American Express, Discover
  • A credit card authorization hold may be placed upon check-in to cover incidental charges
  • Any outstanding balance is due at checkout

Hotel Policies

Pets

Please contact the hotel directly regarding our current pet policy prior to booking.

Smoking

The Fairmount Hotel is a non-smoking property. Smoking is prohibited in all guest rooms, suites, and interior common areas. A cleaning fee of up to $250 will be charged for violations.

Noise & Conduct

We ask all guests to be respectful of fellow guests and staff. The Fairmount Hotel reserves the right to remove any guest from the property for disruptive, unsafe, or unlawful behavior without refund.

Damage to Property

Guests are responsible for any damage caused to hotel property during their stay. The Fairmount Hotel reserves the right to charge the credit card on file for repair or replacement costs.

Maximum Occupancy

Each room and suite has a maximum occupancy limit as defined at the time of booking. Exceeding the maximum occupancy is not permitted.

Website Use

Intellectual Property

All content on this website — including text, images, logos, and design — is the property of The Fairmount Hotel and may not be reproduced, distributed, or used without written permission.

Accuracy of Information

We strive to keep all website information current and accurate. However, we make no warranties regarding the completeness or accuracy of any content and reserve the right to make changes without notice.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of any third-party site.

Prohibited Use

You may not use our website for any unlawful purpose, to transmit harmful content, or to attempt unauthorized access to our systems.

Limitation of Liability

To the fullest extent permitted by law, The Fairmount Hotel shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim shall not exceed the amount paid for the reservation in question.

Indemnification

You agree to indemnify and hold harmless The Fairmount Hotel, its owners, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

Governing Law

These Terms & Conditions are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Bexar County, Texas.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The current version will always be posted on our website with the updated date at the top.

Contact

The Fairmount Hotel

401 S. Alamo Street, San Antonio, Texas 78205

(210) 224-8800

Sara.Harber@fairmountsa.com