The Fairmount Hotel

Privacy
Policy

Last Updated: June 2026

Our Commitment to Your Privacy

The Fairmount Hotel ("we," "us," or "our") is committed to protecting the privacy of our guests, website visitors, and anyone who interacts with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

We are an independent boutique hotel located at 401 S. Alamo Street, San Antonio, Texas 78205.

What Information We Collect

Information You Give Us Directly

Name, email address, phone number, and mailing address
Payment and billing information (processed securely — we do not store full card numbers)
Reservation details including dates, room preferences, and special requests
Communications you send us via email, phone, or our website contact form
Loyalty or membership information if applicable

Information Collected Automatically

Browser type, device type, and operating system
Pages visited on our website, time spent, and referring URLs
IP address and general location data
Cookies and similar tracking technologies (see Cookie section below)

Information From Third Parties

Booking platforms (Expedia, Booking.com, TripAdvisor, etc.) may share reservation data with us
Review platforms may share feedback you've submitted publicly

How We Use Your Information

We use the information we collect to:

Process and manage your reservation
Communicate with you about your stay — confirmations, pre-arrival details, and post-stay follow-up
Personalize your experience based on past visits and preferences
Process payments securely
Send marketing communications (only where you've opted in or where permitted by law)
Respond to your questions, requests, or complaints
Improve our website, services, and guest experience
Comply with legal obligations

We do not sell your personal information to third parties. Ever.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze website traffic.

Types of cookies we use:

Essential cookies — Required for the website and booking engine to function
Analytics cookies — Help us understand how visitors use our site (e.g. Google Analytics)
Marketing cookies — Used to deliver relevant ads if you've consented

You can control cookie preferences through your browser settings at any time. Disabling certain cookies may affect website functionality.

Who We Share Your Information With

We only share your data with trusted parties necessary to operate our hotel and services:

Payment processors — To securely process transactions
Booking platforms and OTAs — As required to manage your reservation
Technology and service providers — Website hosting, email platforms, analytics tools
Legal authorities — When required by law or to protect the rights and safety of our guests and staff

We do not sell, rent, or trade your personal information with third-party marketers.

Your Rights

All Guests

The right to know what personal information we hold about you
The right to request corrections to inaccurate information
The right to opt out of marketing communications at any time (every email we send includes an unsubscribe link)

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

The right to know the categories of personal information collected
The right to request deletion of your personal information
The right to opt out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at the details below.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Payment information is processed through PCI-DSS compliant systems. While we do our best to protect your data, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Guest reservation records are typically retained for up to 7 years for accounting and legal purposes.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: